'>Is Hiring a Private Chef at Home Within the Guidelines?
During these uncertain times due to COVID-19, the obvious question we’re being asked is ‘Can we still book a private chef to come cook for us at home?’ The simple answer is a definite one, yes!
As the personal chef is at work and we’re providing you with a service, current guidelines allow our private chef to safely enter a home and cook in the kitchen. Our COVID-19 policies are based around protecting our private chefs and in turn making sure they don’t put anyone else they have contact with at risk.
The number of people eating doesn’t directly impact on our personal chef’s safety as they are working in the kitchen, which they will have ‘made safe’ before they start cooking and your personal chef does not form part of the social group either. Therefore, you do not need to include the private chef within the limitations on the number of people and households allowed in the home under any current guidelines nor is our service limited by curfews (as of 25th September 2020).
You can read in detail the updated COVID-19 safety procedures our private chefs will be following here but in summary, we understand that during these times our customers want to hire a private chef experience with Dineindulge in order to maintain some form of normality and the last thing they want is an awkward non personable service. So our goal is to try and maintain the service as close as we can to normal with the only major change directly impacting guests being less chef interaction outside of the kitchen.
Therefore, over the coming weeks and months we’d be delighted to continue to service you with our private chef experience at home or whilst you’re away on holiday, at any time, whenever you need us. If you have any further questions or concerns prior to booking with us please email our events team on bookings@dineindulge.co.uk.
Updated Cancellation Policy:
We have relaxed our cancellation policy significantly for any customers impacted by COVID-19. If you process a private chef booking with us and then governmental guidelines in your area change, preventing your event from going ahead, you now have a number of options.
If your private chef event is more than 48 hours away, you can either choose to cancel it completely and request a full refund minus the £60/70€ deposit and we will put an amount equal to your deposit as credit on your Dineindulge account to use against your next booking so you don’t lose anything. Or you can move your event to a different date and location for no extra charge.
If your cancellation occurs less than 48 hours before the event then you can still move your event to a different date and/or location and you will incur no penalty or additional charges for this other than additional travel if the location changes to one that is more remote. If you choose to cancel, we’ll still honour the full value of everything you’ve paid to us as a credit and when you rebook you won’t lose anything even though Dineindulge will have incurred full food, preparation and chef costs at this stage.
Do note that as we’re not a venue or restaurant and we’re not hosting the event, we are not in a position to be able to police our customers with the variables involved regarding households and bubbles and the type of event it is. Therefore, we trust that our clients will be following the guidelines in their area and making the right decisions for their group whilst understanding the risks involved.
